Anyone that hasn’t heard of outsourcing by now must be either hiding in a cave or not working in the service industry. Call Centers are front and center but it seems outsourcing is spreading to every nook and crannie of the economy. On a recent trip to Manila in the Philippines, a job fair for Call Center employees was held for 65,000 vacancies in Call Centers. Other statistics are just as shocking. India is set to emerge as a $17 billion knowledge outsourcing destination by 2010, states a new industry study. (Confederation of Indian Industry (CII) May 2005 ) Three-quarters of U.S. companies outsourced some or all of their information technology activities in 2004, and that percentage is likely to increase this year according to Global Outsourcing Report March 2005.
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